![]() I can't believe you emailed me a inaccurate dispute warning you were going to debit my bank account $1500 and after I explained it's in error, rather than waiting to investigate it before debiting the funds, you IMMEDIATELY OVERDRAFTED MY BUSIINESS ACCOUNT!!!! AND YOUR COMPANY IS LATE IN PAYING ME $2039.32 YOU OWE ME FROM TWO OTHER CASES!!!!!!!!!! Where is my $1110.87 for case #1581915995 and $928.45 for case #1581912036? I was told last week of May by your worthless phone reps I would have the funds in 3-5 business days!! I'm betting I'm not the only Intuit customer with these issues. If you did, you would have had a manager call me by now. You say you hear my sentiments, but that's so incredibly insincere. ![]() This is not the first time!!! A bunch of IDIOTS!!!! How can you even say this is close to any reputable business operation. You just go ahead and debit my business checking overdrawing it!! How ridiculous. At 9pm the account rep said merchant services rep just hung up and I have to call in morning!!! Meantime, no response to the documents supporting the charge received. I don't get to speak with merchant services. Of course connection lost and no call back!!!!! I call back in and someone in accounting support tries to play middleman with merchant services rep on other line. I specifically said if we lose connection please call me back. One of them I was on phone 30 minutes and deep into reviewing the issue with a rep. I made 6 calls to phone support, 4 of which the hold as so long I had to hang up. I upload documents from the client and explanation into resolution center. I immediately call client and he confirms charge is valid and that's a mistake. ![]() Yesterday QB emails me for the first time on case # 1583144301 ref $1500 dispute from 4/8. I’ll be around to get this taken care of for you. Keep me posted below if you have other QuickBooks or payment concerns. This information should you get pointed in the right direction today, especially in resolving your chargeback concern. Make sure to click on the title of the article to see the full details. If you have other merchant-related activities you need to take care of, you can browse the QuickBooks Payments FAQ. It contains topics about payment processing, creating refunds or credits, sending E-invoices, and checking the funding status, to name a few. It provides a step-by-step process on how to manage disputes for a charge as well as answers to frequently asked questions about chargebacks and rebuttals. From there, head to the section for the one you’re currently using.įor additional resources, you can go over the Handle chargebacks and retrieval requests for QuickBooks Payments article. The following write-up shows a detailed list of our support hours and types for each merchant product: Contact Payments or Point of Sale Support. They have special tools to trace the root cause of the dispute (sales charge) and guide you on how to apply the permanent solution. Thus, I recommend contacting our Payments Support again for a thorough investigation. The Community is a peer-to-peer forum and the security of our customer's accounts is our utmost priority. Merchant and other account-related concerns require special handling and gathering of personal data. Let me assist you in ensuring that your concern is addressed right away by the appropriate support channel. ![]() Unwanted charges and disputes can be frustrating because it will take some of your time to settle the issue. Feedback like this will help us improve the level of service we provide to our customers. I appreciate you letting us know about your experience when reaching out to our Payments Support Team. Waste so much of my time with untrained idiots!!! I will make the effort no matter what it is to burn QB in any social media platform I can. TO THINK YOU HANDLE FINANCES.YOU SHOULDN'T BE ALLOWED TO EMPTY TRASH CANS!!!! I want a manager to call me tomorrow to get my files backed up and transferred to me so I can cancel anything I have to do with QB. As soon as it hit 9pm, she said merchant services hung up and I had to call tomorrow!!! WHAT A JOKE OF A COMPANY. Thanks Laurie!! Last call I made ay 8:51PM Eastern, it took the rep 7 minutes to verify me, then she acted as go-between between me and merchant services. Of course we lost connection and she never called back. Once I was on phone 30 minutes and rep promised to call me back if we lost connection. I checked with my client for the sale and it's not even a dispute!!! QB says they are going to debit my bank account of hold back funds for $1500 and I made 5 calls to VIP line today.only got through to merchant services twice. Words can't express the disdain I have for your phone support!!! QB notifies me of a dispute today from a sales charge 4/8 and told me I had to reply today.
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